Your Privacy Choices
At Home Recovery Haven, we are committed to being transparent about how we collect, use, and store your personal data. This page explains your privacy rights under UK GDPR and the Data Protection Act 2018, and how you can exercise them.
Your data, your rights
As a UK-based business, we are committed to handling your personal information responsibly and in full compliance with UK data protection law. You have meaningful rights over your data and we are here to help you exercise them.
How we use your data
We collect personal information to process your orders, provide customer support, improve your experience on our website, and where you have consented, to send you marketing communications. We do not sell your personal data to third parties.
Your rights under UK GDPR
Right to access
You have the right to request a copy of the personal data we hold about you. This is known as a Subject Access Request (SAR). We will respond within one calendar month of receiving your request.
Right to erasure
You have the right to ask us to delete your personal data where there is no compelling reason for us to continue holding it. This is sometimes referred to as the ‘right to be forgotten’.
Right to rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to ask us to correct it.
Right to restrict processing
You have the right to ask us to limit how we use your personal data in certain circumstances, for example while a dispute about accuracy is being resolved.
Right to data portability
Where we process your data based on your consent or for the performance of a contract, you have the right to receive your data in a structured, commonly used, and machine-readable format.
Right to object
You have the right to object to us processing your personal data for direct marketing purposes at any time. You can also object to processing based on our legitimate interests, though we may be able to demonstrate an overriding reason to continue.
Cookie preferences
Essential cookies
These cookies are necessary for our website to function correctly and cannot be switched off. They are usually set in response to actions you take, such as setting your privacy preferences, logging in, or filling in forms.
Analytics cookies
These cookies allow us to count visits and understand how visitors interact with our website so we can improve the experience. All data collected is aggregated and anonymous.
Marketing cookies
These cookies may be set through our website by advertising partners to build a profile of your interests and show you relevant adverts on other websites. They do not store directly personal information but are based on uniquely identifying your browser and device.
Managing your cookie preferences
You can update your cookie preferences at any time by clicking the cookie settings link in the footer of our website, or by adjusting your browser settings to block or delete cookies.
Marketing communications
Opting out of marketing
If you have previously consented to receive marketing emails from Home Recovery Haven, you can withdraw that consent at any time by clicking the unsubscribe link in any of our emails or by contacting us directly.
What happens when you opt out
Once you opt out of marketing, we will stop sending you promotional communications. We may still contact you with important transactional information related to your orders or account.
How to exercise your rights
To exercise any of your rights under UK GDPR, or if you have any questions about how Home Recovery Haven handles your personal data, please contact us directly. We will respond to all requests within one calendar month in line with our legal obligations.
If you are not satisfied with how we have handled your data or responded to your request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority, at ico.org.uk.